AlienVault Managed Security Service Provider (MSSP)
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With a major shortage of skilled resources in today’s cybersecurity market, more and more organizations are opting to outsource key security monitoring services to a managed security service provider (MSSP). Whether for log management, managed detection and response (MDR), SIEM-as-a-service, or compliance management, organizations large and small are turning to MSSPs to deliver these solutions quickly and cost-effectively.
Thousands of customers worldwide trust AlienVault MSSP partners to meet their security monitoring and compliance needs. Let us help you find the right MSSP to be an extension to your IT team.
Managed security offerings from a certified AlienVault MSSP can include:
- Vulnerability Assessment and Remediation
- Managed Detection and Response (MDR)
- Threat and Malware Detection
- Log Management, Monitoring, and Archiving
- Managed SIEM or SIEM-as-a-Service
- Continuous Compliance Management
- Cloud Security Monitoring and more
What Does a Typical MSSP Customer Look Like?
Many organizations look to MSSPs to provide their security monitoring because they do not have the security expertise or staff in-house. Building and maintaining a security monitoring infrastructure is often complex, time consuming, and requires qualified staff to assess and respond. Organizations with limited staff look to MSSPs to provide this infrastructure as a service instead of hiring in-house expertise.
Many organizations do not have the in-house expertise to adequately monitor their infrastructure for threats on a regular basis. Although tools like AlienVault USM help, having the expertise to understand the threats, separate real threats from false positives, and tune the security monitoring tools as the infrastructure and threat landscape change is a value-add that MSSPs can provide. The MSSP’s security expertise becomes an extension to the customer’s existing IT security team.
Complex and Expansive Architectures
Not every organization has a simple, easy to monitor infrastructure. For example, organizations that require custom security deployments, either due to overly complex or expansive architecture, or very specific implementations with disparate systems can benefit greatly from the services provided by an MSSP.
Dynamic Computing Environments
Organizations that rely on dynamic resource allocation (for example, compute instances being generated and terminated continuously for content delivery) and require a considerable amount of automation to effectively monitor their ever-changing environments can benefit from the expertise provided by an MSSP.
Discover the Value of Working with a Certified AlienVault MSSP
Protection Against Emerging Threats
Many organizations struggle to keep up with today’s rapidly evolving threat cycle. This is especially true for IT teams that are constrained by time, budget, or resources and simply do not have the capacity to constantly scour the global threat landscape for latest attacks.
An AlienVault MSSP can provide a cost-effective and reliable way to protect your critical IT infrastructure against emerging threats. In addition to their own security research, AlienVault MSSPs continuously receive the latest threat intelligence from the AlienVault Labs Security Research Team. This team constantly analyzes and validates the latest threat data, including the community-sourced, global threat data from the Open Threat Exchange (OTX). So, working with an AlienVault MSSP gives you multiple layers of threat intelligence.
High-Value Security Monitoring Services
AlienVault’s network of certified MSSPs leverage the power of our award-winning AlienVault Unified Security Management® (USM) platform for comprehensive security monitoring and compliance management across cloud and on-premises environments. AlienVault USM combines asset discovery, vulnerability assessment, intrusion detection, incident response, SIEM, and log management in a single pane of glass for simple, affordable, and effective management.
When you work with a Certified AlienVault MSSP, you share in the benefits and cost-savings of a unified solution that delivers powerful threat detection, incident response, and compliance management capabilities for all of your critical environments. Whether you outsource 100% of your security monitoring to your MSSP or co-manage with your MSSP, it’s important to know that AlienVault USM is fast to deploy, easy to use, highly extensible, and readily scalable to support your growing business.
How To Select An MSSP:
How to Select the Right MSSP for Your Managed Security Needs
Finding the right MSSP to meet your security goals while satisfying your business requirements can be a challenge, especially given the different services offered by MSSPs. AlienVault partners with hundreds of MSSPs in every region of the world to ensure that you have the right MSSP with the right services to meet your needs. When choosing an MSSP, consider the following:
- Understand your organization and your needs.
Why are you looking for a managed security service provider? Does your team have the skills they need? Do they have the time they need? Do they have the tools they need? Understanding your organization and your needs will help you determine what you need from a managed security service provider.
- Understand the services provided by prospective MSSP.
Different MSSPs provide different services designed to help you protect your organization and augment your existing IT and security teams. Understanding what services MSSPs offer will allow you to identify the right MSSP for you to partner with for your security as a service needs.
- Understand the skills and expertise of the MSSP.
Think of the MSSP as an extension to your team. Would you hire someone who can’t fill a gap and meet your needs? Of course not. Partner with an MSSP that has the security knowledge, skills, and ability to effectively monitor your environment and help you identify and respond to threats.
- Determine what MSSP is best for you.
Evaluate each provider to determine if their services, skills, and expertise meet your needs. In some cases, the MSSP will provide full service security monitoring. In other cases, the MSSP will help augment your existing team. Align your needs appropriately to get the value you expect.
AlienVault MSSP Program:
24/7 Support Package
The AlienVault MSSP 24x7 Support Package is designed to enhance the support offering that is included with each AlienVault MSSP license agreement. With the 24x7 Support package, MSSPs receive 24x7 support for all AlienVault deployments and enhanced issue resolution response times.
What’s included in the MSSP 24x7 Support Package:
24x7 Support Coverage
MSSPs get access to a certified AlienVault Support Engineer seven days a week, 24 hours a day, 365 days a year. This ensures AlienVault has your business covered around the clock.
Enhanced Issue Resolution Response Times
With the 24x7 Support package, MSSPs also receive 75% faster issue resolution response times, or SLOs. With these enhanced SLOs, AlienVault guarantees a certified AlienVault Support Engineer will respond to your support issue significantly faster compared to the standard SLOs included with your MSSP license agreement.
Enhanced issue resolution response times are as follows:
- Severity 1: 1 hour during All Coverage Hours (compared to 4 hours for standard SLOs)
- Severity 2: 2 hours during All Coverage Hours (compared to 8 hours for standard SLOs)
- Severity 3: 6 hours during All Coverage Hours (compared to 36 hours for standard SLOs)
- Severity 4: 9 hours during All Coverage Hours (compared to 48 hours for standard SLOs)
- Pricing and product availability subject to change without notice.